Privacy statement
Privacy
This notice explains information handling for the website, book requests and bookshop, and the separate clinical referral and independent expert pathways. Dr Eric Hadinata publishes the books in his own name. Clinical referrals use the practice's separate channels described below. The website does not use analytics or collect workbook answers.
Routine website records
Website hosting and security services may create ordinary access and security logs when a page or book file is requested. These records can include the date and time, requested address, internet protocol address, browser information and security events. The bookshop uses a necessary sign-in cookie and records account, licence and transaction events to provide access, prevent misuse and investigate problems.
Book purchase and access collection notice
Requesting permission to purchase
The bookshop links to a Microsoft-hosted request form. It collects your name, email address, requested books and a selected reason for your request. Facilitator requests also collect professional or health-service eligibility information, including registered name, profession or service type, registration authority, jurisdiction, registration reference and a current-registration declaration.
Dr Hadinata uses this information to assess the request and the appropriate resource and licence. Some request choices can reveal program attendance. Request reasons and registration details remain in the Microsoft 365 request-and-review process and are not exported to the bookshop host. Only the minimum identity, approval and permitted-book details are exchanged with the bookshop service to arrange approved access. Authorised staff can also issue eligible readers a licence through a separate restricted Microsoft form.
The request form uses predefined reasons rather than a narrative clinical history. Do not include patient details, health records or confidential information about another person. If required information is not provided, the request cannot proceed. Requests without complete registration details cannot be reviewed, so please complete every field. Complete details do not establish verified registration or automatic approval; Dr Hadinata reviews each eligible request.
Payment and order records
For an approved purchase, the bookshop collects billing name and address, country and order details, including acceptance of the purchase terms. Necessary customer, billing and transaction details are passed to Westpac OnlinePay to arrange payment. Card details are entered on the bank's hosted payment page. The bookshop receives transaction references and payment results to verify payment, issue the books and tax invoice, and support reconciliation and transaction enquiries.
Your library, personalised files and recovery
Your name, email address, approved books and licence records are used to provide your personal library and personalised PDFs. The PDF licence page identifies the licence holder and the applicable licence. Sign-in and recovery messages are sent to your registered email address from noreply@dreric.net. The service keeps the account, licence, issuance and delivery records needed to administer that access. Use the Get help with book access button for access or recovery problems rather than replying to publication emails.
Staff access and service providers
Authorised staff use private accounting reports and licence registers to administer book access, tax invoices, payments, fees, refunds and reconciliation. These reports can include the holder's name and email, licensed books and relevant transaction details. They are saved in the restricted Microsoft 365 reporting area for authorised operators.
The service uses Microsoft 365 for requests, review, email and private reporting; website hosting and security services for the bookshop and licensed files; and Westpac for payment processing. Information is handled by each service for its role in this process. The website and bookshop do not receive clinical referral documents, confidential medicolegal files or completed workbook answers.
Clinical referral collection notice
The website links to a SharePoint File Request in Recovery Well Medical Services' Microsoft 365 environment. It receives the written referral and relevant documents so the practice can triage and respond to the referral.
The practice uses the submitted information to assess and respond to the referral, contact the relevant people and maintain appropriate clinical records. Access is limited to authorised practice personnel, and the information is managed under the practice's record-handling requirements.
Provide referral information only if you are authorised to do so. Before uploading, check that the referral itself clearly includes the patient's current identifying and contact details and the referring practitioner's current contact details. For access, correction or a privacy question about submitted information, call the practice on (03) 9526 0244.
Referring doctors may instead send referral information and relevant documents to the published clinical referral email or fax. These Microsoft, email and fax channels are separate from the public website, and the website does not receive or store the referral.
The referral email is an automated workflow for receiving and processing clinical referrals and relevant documents. Do not send clinical requests, administrative requests or urgent messages to that inbox. The upload page, email and fax are not continuously monitored. Call the practice for clinical or administrative requests. For a medical emergency, call 000 or attend the nearest emergency department.
Independent expert correspondence
The dedicated independent expert mailbox is separate from this website and is strictly for a brief, non-confidential suitability enquiry from an instructing organisation about a proposed formal independent medical expert engagement. Dr Hadinata accepts an instruction only where he has no current or previous treating relationship with the person to be assessed and no other conflict of interest. The mailbox is not for accepted or current matters, general legal or insurance enquiries, patients, members of the public, clinical referrals or ordinary report requests. Do not send instructions, party names, briefs, health records or other confidential matter information by email. MEDirect handles all accepted or current matters through its specialised medicolegal IT services and risk-management processes. To protect confidentiality, messages outside the preliminary-enquiry scope are deleted unread.
Workbook answers
Answers entered in a downloaded PDF are handled by your PDF application and wherever you choose to save the file. They are not submitted to or stored by this website. Your device, PDF application or chosen backup or cloud service may keep copies. Check those settings and protect any saved, printed or shared copy.
Information this website does not accept
Do not enter patient-identifying details, referral files, health records or confidential matter documents on the public site. Use the established secure clinical or independent expert channels for those records. If you create a printed or saved workbook copy, you control that copy and should store it safely.
Private interactive resource sheets
The open resource library includes optional fill-in-and-print sheets. Answers are held only in the open page on your device. There is no submission, account, website storage or practice monitoring of those answers. Keep notes brief and leave out names and other identifying details. Health professionals should keep online notes de-identified and complete patient records in their established secure clinical systems.
Leaving or refreshing the page clears your answers. Print or save a PDF first if you want to keep them. Your browser, device, printer or chosen backup or cloud service may retain saved or printed copies; the website does not control those services. Use a private device and protect completed copies. Filling in a sheet does not send information to Dr Hadinata, make an appointment or request help.
Access, correction and privacy enquiries
To request access to or correction of personal information, ask about how it is handled, or raise a privacy concern or complaint, call the practice on (03) 9526 0244. If you are deaf, hard of hearing or have a speech or communication difficulty, you can call through your preferred National Relay Service channel and ask for (03) 9526 0244. Please identify whether your enquiry concerns a book request, bookshop account, clinical referral or independent expert matter so it can reach the appropriate person. Do not send privacy complaints or ordinary administrative requests to the automated clinical referral inbox.
Last updated 30/09/2026.